NHS App AI triage cut phone queues 29% in pilot
An AI triage tool in the NHS App reduced phone queue volumes by 29% at a Sussex practice, with national roll-out to all users due by April 2028.
Tag: NHS
74 articles tagged NHS
AI scribe Heidi cuts NHS waiting times in West Midlands
Doctors say the NHS's largest AI transcription rollout saves six minutes a consultation and cut one clinic's letter backlog from six months to 14 days.
Kent hospital first in NHS to use AI to catch infections
East Kent Hospitals is the first NHS trust to run MEMORI, a licensed AI tool that scores each patient's infection risk from routine data before symptoms appear.
NHS makes AI app triage a priority in £10bn tech push
NHS England is accelerating an AI triage tool in the NHS App and ambient voice notetaking, part of a £10bn overhaul, as health leaders urge a clearer strategy.
Palantir to sue Sadiq Khan as ministers review £330m NHS deal
Palantir intends to sue London mayor Sadiq Khan over a blocked £50m Met Police contract, as the government begins a full review of its £330m NHS data deal.
Doctors could be sued for AI mistakes, NHS warned
The Medical Protection Society warns doctors risk becoming a 'liability sink' for errors made by clinical AI tools unless UK law is overhauled to share blame.
505,000 NHS staff to get Microsoft Copilot to cut admin
NHS England will give 505,000 staff Microsoft 365 Copilot after a trial found it saved 43 minutes a day, with full rollout expected by October 2026.
Microsoft UK chief: AI can make public services more human
Ahead of London Tech Week, Microsoft UK's Darren Hardman argues AI is freeing public servants from admin, citing NHS, council and Whitehall examples.
NHS SBS and Salesforce launch AI finance support platform
NHS Shared Business Services and Salesforce have launched SBS One, an AI-powered finance and procurement help centre that NHS SBS says resolves most queries within 24 hours.
GDS challenges NHS open-source retreat after Glasswing disclosures
The Government Digital Service has issued public guidance recommending the UK public sector 'keep open by default' — read as a direct push back against the NHS closing its repositories.
NHS SBS launches £900m AI procurement framework
NHS Shared Business Services has launched a £900m AI procurement framework spanning diagnostics, predictive analytics, robotics and consultancy — running from 2027 to 2035.
Palantir granted direct access to identifiable NHS patient records
NHS England has let Palantir staff see identifiable patient data on the federated data platform, drawing MP warnings about consent and trust.
King's College Hospital rolls out AI imaging to guide cardiac stents
King's College Hospital NHS Foundation Trust has rolled out Abbott's Ultreon 3.0 AI imaging during coronary angioplasty, with around 500 patients a year set to benefit.
Public sector facilities teams unprepared for AI, Bellrock survey finds
Just 1% of UK estates leaders believe their current facilities management model is fit for purpose, with 65% having received no AI training at all.
Doccla virtual care platform reports 61% NHS bed-day reduction
European virtual care provider Doccla says AI-enabled remote monitoring is reducing NHS bed days by 61% and saving £450 a day per patient compared with hospital care.
Heidi report says AI scribe cut NHS documentation time by 86 percent
Across 15 million patient visits, AI medical scribe Heidi says it returned 4 million hours of clinical capacity and improved burnout for 95% of clinicians.
NHS England locks down hundreds of GitHub repos over Mythos risk
NHS England is making hundreds of public GitHub repos private by 11 May, citing risks from frontier AI models including Anthropic's Mythos.
System C ambient-AI tool deployed across 15 councils, lifting assessment capacity 40%
System C's FormFlow Assistant is in 15 English council adult-social-care teams and reports 68% documentation efficiency gain and 40% end-to-end assessment uplift.
UHSussex AI assistant cuts NHS patient call waits from 30 minutes to under three
University Hospitals Sussex deployed Netcall's conversational AI assistant. Call wait times down 90%, abandonment down 75%, 1,500 queries a day handled digitally.
Buckinghamshire NHS Trust signs System C deal for AI scribing in EPR
Buckinghamshire Healthcare NHS Trust becomes first System C customer to deploy embedded AI ambient-scribing in outpatient services via the CareFlow EPR from summer 2026.
LLMs fail 80%+ of differential diagnoses when patient data is incomplete, JAMA study finds
Mass General Brigham evaluation of 21 leading AI models finds failure rates above 80% at the open-ended start of clinical reasoning, with NHS-relevant implications.
PhenMap AI tool identifies bowel cancer patients unlikely to benefit from bevacizumab
Institute of Cancer Research study uses AI to flag advanced bowel cancer patients at high risk of poor response to NHS-approved drug bevacizumab.
AI scribing rolls out across UK's second-largest dental group
PortmanDentex partners with Heidi Health for a two-year deployment of clinical AI scribing across its UK and Ireland practices, adding 60 clinicians per month.
Oxford AI tool predicts heart failure five years in advance
An Oxford-developed AI tool reads routine cardiac CT scans to predict heart failure risk five years ahead with 86% accuracy, validated on 72,000 NHS patients.
NHS urged to look beyond clinical AI for productivity gains
HSJ webinar panel warns NHS AI adoption is focusing on clinical documentation while missing bigger wins in administrative and operational work.
Royal Cornwall NHS Trust adopts Microsoft Sentinel to defend against cyber attacks
Royal Cornwall Hospitals NHS Trust has moved to Microsoft Sentinel to protect its 200+ sites and 15,000 users across Cornwall and the Isles of Scilly from growing cyber threats.
Palantir UK boss urges government to keep £330m NHS data contract
Palantir's UK chief has pushed back against calls to exit the £330m NHS Federated Data Platform deal as ministers explore triggering a break clause in the contract.
Manchester NHS trust rolls out 6,500 AI licences in major Microsoft deal
Manchester University NHS Foundation Trust will deploy 6,500 additional Microsoft Copilot licences annually and establish an 'Agent Factory' for automating routine tasks.
Barnsley Hospital to pilot AI tools for cutting waiting lists and missed appointments
Barnsley Hospital will deploy AI to reduce waiting lists and administrative burden from April, as the town becomes the UK's first Tech Town with an £800,000 upskilling fund for residents and businesses.
New York hospitals drop Palantir AI contract as UK NHS faces same debate
NYC Health + Hospitals will not renew its Palantir contract when it expires in October. The decision intensifies pressure on the UK's NHS, which holds a £330m Palantir deal facing growing opposition.
Manchester NHS Trust to roll out 6,500 AI Copilot licences
Manchester University NHS Foundation Trust is expanding Microsoft 365 Copilot access to thousands of staff and building an 'Agent Factory' for task automation.
Google AI catches 25% of breast cancers missed by NHS screening
Research from Google, Imperial College London, and the NHS shows AI detected a quarter of interval cancers missed by radiologists and could cut workloads by 40%.
NHS AI breast cancer screening works but trust is the catch
A Sky News analysis of Google-NHS research shows AI matches radiologists at cancer detection and reads scans 170x faster, but doctors struggle to trust its findings.
Majority of Britons see AI as risk to public services, Ipsos poll finds
New Ipsos survey of nearly 6,000 adults reveals more Britons see risks than benefits from AI in public services, with concerns over job losses and reduced human contact.
Public Backs NHS App Expansion but Remains Wary of AI in Healthcare
A Health Foundation poll of 8,000 people finds strong support for expanding NHS App features, but only 49% would use an AI-powered 'Doctor in Your Pocket' for non-urgent care.
NHS Hospital Pilots AI Speech-to-Text, Saving Three Minutes Per Consultation
Royal Devon and Exeter Hospital has used AI voice technology in over 600 consultations, with plans to roll out across all outpatient clinics this year.
Public Support for NHS AI Is Uneven, Health Foundation Study Finds
A Health Foundation survey of 8,000 UK adults shows women, younger people and those on low incomes are less positive about AI in healthcare.
Public Scepticism Threatens UK Government AI Ambitions, Report Finds
Deloitte and Re:State polling shows 37% of voters see AI as a risk to public services versus 23% as an opportunity, while public service leaders remain optimistic.
Oracle Health's Clinical AI Agent Launches in UK After NHS Pilot
Oracle Health's ambient voice technology for drafting patient notes is now available to all UK customers following successful NHS trust pilots.
AI Forecasting Model Targets NHS Resource Efficiency
University of Hertfordshire researchers develop an AI model using five years of NHS data to forecast healthcare demand and improve operational planning.
AI-Supported Breast Cancer Screening Reduces Later Diagnoses by 12%
Largest trial of its kind shows AI-assisted mammography detects more cancers early and reduces workload for radiologists.
UK Government Expands Free AI Training to Reach 10 Million Workers
Major expansion of AI Skills Boost programme adds NHS and techUK as partners, with £27 million funding for local tech jobs and new government unit on AI's future of work.
NHS England Backs AI Notetaking Technology
NHS England launches registry of 19 approved AI scribe suppliers after trials show 23.5% increase in patient interaction time and 13.4% more A&E patients seen per shift.
NHS Deploys AI Forecasting to Tackle Winter A&E Pressures
Around 50 NHS trusts now use AI-powered prediction tools to anticipate emergency department demand, enabling smarter resource allocation during peak periods.
Why AI Hasn't Replaced Radiologists—And Demand Is Growing
Despite predictions that AI would eliminate radiology jobs, demand for specialists has increased 40% since 2016 as the technology augments rather than replaces human expertise.
Nearly 30% of UK GPs Using AI Tools Despite 'Wild West' Regulation
Nuffield Trust research reveals rapid AI adoption in general practice is outpacing oversight, with doctors concerned about liability and clinical errors.
AI agents could save NHS £75 million & free up appointments
OneAdvanced report reveals AI agents in GP practices could save NHS £75 million annually and provide 150,000 additional GP appointments weekly. Clinical Coding and Summarisation Agents piloted in 143 practices show 95% user satisfaction with improved workflows.
