Tag: AI adoption
59 articles tagged AI adoption
UK insurers are betting big on AI without proving it works
Aviva, AXA, Direct Line and Admiral have all shipped AI into core products this year, yet none has published data separating AI's effect from everything else.
Lloyds targets £2bn in AI-driven savings by 2030
The bank reported £4.3bn first-half pretax profit and a new strategy leaning on AI for cost cuts, but declined to say what it means for staff numbers.
UK AI adoption hits 35% without the expected job losses
ONS data shows just under 7% of medium-sized adopters cut headcount, while US research finds employment in highly AI-exposed occupations has stayed stable.
UK firms adopt AI widely but shallowly, ONS finds
ONS data shows AI use in UK businesses tripled to 35% since 2023, but the average adopter still runs just 1.6 tools and only 10% use AI extensively.
West Midlands SMEs offered 50 funded AI feasibility reports
A new West Midlands Digital Accelerator offers 50 funded AI feasibility reports to regional SMEs, after a survey found budget the biggest adoption blocker.
Derby Council AI helpers resolve only half of cases three years after launch
Derby City Council's AI assistants Darcie and Ali resolve about 50% of cases without human help, a rate unchanged in three years despite a major upgrade.
Public-sector AI: 65% of UK government staff experimenting, only 30% integrated
FSP's Dr Jennifer Barth says UK public sector AI use is stuck between pilot and integration, with 41% of workers feeling unsupported in using the tools.
HMRC rolls Microsoft Copilot out to 28,000 staff after Whitehall trial
HM Revenue and Customs licenses Copilot for tens of thousands of officials and prepares agentic features, citing 26 minutes saved per user per day.
AI divide widens at work as high earners race ahead, FT finds
A new FT-Focaldata poll of 4,000 US and UK workers shows 60% of top earners use AI daily versus 16% of low earners — a workplace divide widening along pay and gender lines.
Birmingham haulage SME uses AI to cut missed deliveries by 22%
Mobile People Powered Logistics credits AI-automated customer calls and system integration for quadrupled revenue and a 22% fall in rescheduled deliveries.
FinTech Wales and AI Wales launch joint AI Hub for Welsh firms
A new free-to-join AI Hub connects Wales's fintech ecosystem with 2,200 AI practitioners to accelerate practical adoption across Welsh businesses.
PwC Tells Partners to Embrace AI or Leave the Firm
PwC US chief Paul Griggs warns that partners resisting AI adoption will be replaced, as the firm launches an automated services platform and shifts away from hourly billing.
How solicitors are using AI for contract review
The Law Society examines real-world AI adoption in legal contract management, from document summarisation to large-scale due diligence and agentic workflows.
Public Support for NHS AI Is Uneven, Health Foundation Study Finds
A Health Foundation survey of 8,000 UK adults shows women, younger people and those on low incomes are less positive about AI in healthcare.
Legacy IT Debt Slowing AI Adoption Across UK Public Sector
New research shows 84% of UK government organisations carry Windows technical debt, with three in five saying legacy systems block AI adoption.
UK Startups Are Choosing AI Over New Hires as Employment Costs Rise
New UK businesses generated an average of 2.7 jobs each last year — one fewer than when records began — as founders turn to AI and freelancers.
Study Finds 80% of Firms Report No AI Impact on Productivity
A major NBER study of nearly 6,000 executives across four countries found most firms have seen no measurable productivity gains from AI adoption.
US Financial Institutions Outpace Global Peers in AI Adoption
A Finastra survey of 1,500 managers and executives across 11 countries finds US firms leading in active AI deployment, with 42% planning to increase investment by more than 50% in 2026.
Workplace AI Adoption Flatlining Despite Initial Excitement, Survey Finds
Gallup research shows total AI users unchanged quarter-over-quarter, with 49% of US workers never using AI at work. Data infrastructure gaps blamed for 95% getting zero ROI.
UK Treasury Appoints AI Champions to Accelerate Financial Services Adoption
Starling Bank and Lloyds executives named as AI Champions to help financial firms seize AI opportunities while maintaining consumer protection.
OpenAI Outlines Vision for AI Self-Empowerment
OpenAI publishes principles for managing the 'capability overhang' between AI potential and actual adoption, emphasising access and individual empowerment.
Law Firm Shoosmiths Awards £1m Bonus After Staff Hit 1 Million AI Prompts Target
UK law firm becomes first to link firmwide bonus to AI adoption, rewarding staff after reaching Microsoft Copilot usage milestone four months early.
Microsoft Denies Lowering AI Sales Quotas Amid Customer Resistance Reports
Microsoft disputes claims it reduced AI sales targets, though reports suggest growth expectations for Azure Foundry may have been adjusted as adoption challenges emerge.
Anthropic Reveals What 1,250 Professionals Really Think About Working with AI
New AI-powered interview tool uncovers how workers across industries are integrating AI, with scientists wanting partnership but struggling to trust it for core research.
Marc Andreessen: Treat AI as a Thought Partner to Unlock Its Full Potential
The venture capitalist shares prompting strategies that transform AI from a simple tool into the 'world's best coach and advisor'.
AI Productivity Gains Offer UK Economic Reboot as Budget Looms
UK accountancy firm cuts report completion from two weeks to two hours using AI, raising hopes Britain's services-heavy economy can escape productivity stagnation.
Klarna Halves Workforce with AI, Increases Remaining Staff Salaries by 60%
Buy now, pay later company Klarna cuts headcount from 5,527 to 2,907 since 2022 through AI adoption, whilst boosting average employee compensation from $126k to $203k.
Businesses Expect AI Benefits But 46% Lack ROI Measurement Frameworks
Wavestone survey reveals 80% of organisations expect operational AI benefits within two years, yet nearly half lack structured ROI tracking as project failure rates reach 85%.
98% of Market Researchers Use AI Daily, but 4 in 10 Say It Makes Errors
Market researchers report saving 5+ hours weekly with AI tools, yet 39% cite increased reliance on error-prone technology, revealing fundamental tension between productivity gains and trustworthiness.
Shopify Reports 7x AI Traffic Growth, 11x Increase in AI-Driven Orders
E-commerce platform announces dramatic AI-driven commerce growth since January, with 64% of shoppers indicating likely AI usage for purchases amid agentic commerce push.
Younger Workers Are Skipping Meetings and Trusting AI to Take Notes
One-fifth of workers now use AI note-taking tools, with hybrid workers twice as likely to adopt them. Users report promotions and higher salaries, but concerns remain about nuance and overreliance.
KPMG to Include AI Adoption in Staff Performance Reviews from 2026
Big Four firm will assess employee AI usage in annual reviews, monitoring engagement with tools like Microsoft Copilot whilst maintaining focus on development rather than punishment.
Retrieval-Augmented Generation Can Manage Expectations of AI
RAG grounds AI responses in verifiable data, building trust through accuracy whilst encouraging realistic expectations of AI capabilities rather than perfection.