Tag: Public Sector AI
46 articles tagged Public Sector AI
East Riding council puts £60,000 into an AI tool for crisis support
The Yorkshire council will fund an AI system so residents seeking crisis help are routed to the right service first time, part of its £3.8m Crisis and Resilience Fund.
A council AI agent checked 7,494 bus pass documents in eight months
Worcestershire's concessionary travel agent rejected 643 unusable photographs before staff saw them, and UK-only data rules kept newer models off the shortlist.
Merseyside Police puts an AI assistant called Bobbi on its website
The force says a fifth of its 2,000 daily calls need no operator and wants a chatbot to absorb them. It also claims the bot can spot distress, which is harder to verify.
Experts warn AI cannot close the £4bn council funding gap
A BBC study finds 146 of 148 English councils have approved savings totalling £2.86bn, with many naming AI as a route to those cuts. Experts disagree.
DWP idea wins UK Civil Service AI & Data Challenge with caseworker tool
A DWP-led team won the 2026 UK Civil Service AI & Data Challenge with an idea to help benefits caseworkers make faster, better decisions, taking a £50,000 NTT DATA prize.
GOV.UK Chat launches for citizens inside the GOV.UK app
GOV.UK Chat, the government's AI assistant, has launched for citizens inside the GOV.UK app, allowing plain-language questions on tax, benefits, childcare and more.
NHS SBS launches £900m AI procurement framework
NHS Shared Business Services has launched a £900m AI procurement framework spanning diagnostics, predictive analytics, robotics and consultancy — running from 2027 to 2035.
GOV.UK Chat launches in app with 90% accuracy claim and day-one tax errors
GOV.UK Chat went live in the GOV.UK app on Friday with a 90% accuracy target, but a tax expert found misleading answers on childcare cliff edges and CGT in day-one testing.
Rotherham NHS Trust cuts IT helpdesk calls 28% with AI agent
Rotherham NHS Foundation Trust has cut IT helpdesk call volumes by 28% after deploying an AI agent on Netcall's Liberty Converse platform, with 41% of queries now self-served.
UK Immigration Judges Using Microsoft Copilot to Draft Rulings
Immigration tribunal judges have official approval to use a restricted version of Microsoft Copilot to prepare hearings and draft judgments amid record backlogs.
UK Government Datasets Are Poorly Labelled and Will Fail AI
An ODI prototype of the National Data Library found that over 100,000 public datasets suffer from poor labelling, outdated records, and inconsistent standards.
GOV.UK AI Chat completes public pilot with 10,000 users ahead of wider rollout
The Government Digital Service has wrapped up 18 months of public testing for its AI-powered assistant, with plans to extend it across the GOV.UK app and website later this year.
Three Welsh Councils Cut Social Care Admin by 75% with AI
Swansea, Carmarthenshire and Rhondda Cynon Taf councils deploy Microsoft 365 Copilot across 3,500 staff, saving thousands of hours and boosting care quality.
UK Government Partners with Google DeepMind on AI for Public Services
Google DeepMind will open its first automated research lab in the UK and develop AI tools for government, education, and clean energy applications.
Royal Navy Deploys AI Avatar to Transform Submarine Recruitment
Real-time AI avatar Atlas handles initial recruitment queries, achieving 76% reduction in human workload while maintaining 93% satisfaction rate.
AI Assistant 'Cecil' Could Save Police 23,000 Hours a Year, Trial Finds
Humberside Police trial of AI-powered assistant Cecil shows 4.6/5 accuracy rating with potential to save over 23,000 officer hours annually through instant procedural guidance.
