Tag: Local Government
39 articles tagged Local Government
Wiltshire turns to AI as AI-written complaints drive up its caseload
Wiltshire Council logged 783 formal complaints in 2025-26, up 27%, and says more are AI-drafted. It now plans to use AI itself, with staff kept in charge.
A council AI agent checked 7,494 bus pass documents in eight months
Worcestershire's concessionary travel agent rejected 643 unusable photographs before staff saw them, and UK-only data rules kept newer models off the shortlist.
Councils face 27-page AI complaints about missed bins
Chatbot-written grievances now run to dozens of pages citing case law, and the body representing 5,600 council lawyers says handling them would need double the staff.
Lewisham finds 3,000 possible housing sites with AI mapping
A council pilot backed by the PropTech Innovation Fund identified more than 3,000 small development sites that manual review had not surfaced.
Lancashire council says AI is giving social workers time back
Lancashire County Council says using Microsoft Copilot to draft case notes could save 225,000 hours a year, freeing social workers for face-to-face care — a vendor-published account.
Rother council pilots AI to speed up planning decisions
Rother District Council is piloting AI with British firm Valon to automate planning admin, as Sussex councils face pressure to deliver 14,000 homes a year.
Public sector facilities teams unprepared for AI, Bellrock survey finds
Just 1% of UK estates leaders believe their current facilities management model is fit for purpose, with 65% having received no AI training at all.
System C ambient-AI tool deployed across 15 councils, lifting assessment capacity 40%
System C's FormFlow Assistant is in 15 English council adult-social-care teams and reports 68% documentation efficiency gain and 40% end-to-end assessment uplift.
ICS.AI launches council AI accelerator ahead of 2028 LGR deadline
ICS.AI's new SMART Day One accelerator promises councils up to 30% faster reorganisation as 200 authorities face a hard April 2028 unitary deadline.
Cambridgeshire council deploys AI cameras to detect potholes across 4,600km road network
Cambridgeshire County Council has begun a £100,000 contract for AI-powered highway inspection software to tackle its £800m road maintenance backlog.
HM Land Registry AI tool cuts land charges migration from months to weeks
A new AI system combining OCR and large language models processed a London borough's local land charges records in four weeks with a team of four, replacing months of manual work.
Three Welsh Councils Cut Social Care Admin by 75% with AI
Swansea, Carmarthenshire and Rhondda Cynon Taf councils deploy Microsoft 365 Copilot across 3,500 staff, saving thousands of hours and boosting care quality.
UK Councillor Defends Creating AI Deepfake Video of Mayor
A Gloucester councillor faces calls for investigation after creating an AI-generated video of the mayor to highlight concerns about council finances.
UK Local Government Data 'Not AI-Ready by Default', Report Warns
New ODI and Nortal research finds councils piloting AI risk building on weak data foundations, with most datasets unfit for algorithmic use.
