Morrisons hires Kingfisher's AI chief as PwC UK names its own CAIO
Morrisons has created a chief AI officer post and hired Kingfisher's Mohsen Ghasempour to fill it, while PwC UK has brought back Jez Bassinder from IBM.
Tag: Retail AI
9 articles tagged Retail AI
John Lewis is making a chat show to talk to chatbots
AI search sent 0.3% of the retailer's customers a year ago and now sends 2.5%. Its answer is a Christmas vodcast built to feed the models third-party content.
ASOS partners with Microsoft on AI Stylist, agents now write 15% of code
ASOS deploys conversational AI Stylist, Azure Datalake and Microsoft 365 Copilot. Agents handle 50% of customer enquiries; 93 agentic use cases identified.
M&S rolls out 11,000 Microsoft Copilot licences to store managers
Marks & Spencer is giving all store managers and support centre staff access to Microsoft 365 Copilot as part of a deepened strategic partnership with Microsoft.
Debenhams Pilots Agentic AI Shopping Inside the PayPal App
Debenhams Group becomes the first UK retailer to test agentic AI commerce through PayPal, letting shoppers find and buy products through natural language conversation without leaving the payment app.
