Co-op Legal Services uses AI to score every probate adviser's calls
An OpenAI model rates more than 50 aspects of each customer call at Co-op Legal Services. A whistleblower calls it dystopian; the Co-op says it supports staff.
Tag: Employment
34 articles tagged Employment
Employers are starting to promote on AI fluency
Bonuses, rankings and review criteria increasingly turn on tool use. A UK employment lawyer says it is lawful, but the fairness questions are unresolved.
Six in ten large UK firms blame AI for fewer junior roles
A Work Foundation survey of 1,001 businesses finds 36% have cut entry-level jobs, with large employers pointing squarely at AI and automation.
British Gas owner cuts 1,300 jobs, cites shift to chatbots
Centrica will axe 1,300 UK call-centre roles, with its chief executive arguing customers now prefer digital channels while unions blame AI investment.
Labour's AI tsar warns middle classes face biggest hit
Simon Johnson, chair of the government's AI Economics Institute, warns AI could push 10-20% of UK workers out of good jobs and sharpen inequality quickly.
AI could collapse the welfare state, minister warns
Treasury minister Darren Jones warns the UK benefits bill could become unaffordable within a decade if AI puts millions out of work and concentrates wealth.
Give workers more say over AI, UK thinktank urges
A TUC-backed IPPR report calls for a statutory duty to consult staff on AI adoption, warning the benefits will not be shared fairly without worker power.
UK leads developed-world AI job losses at 6% net cut, Morgan Stanley says
Morgan Stanley's AlphaWise survey puts UK at 6% net job loss over 12 months — above the 5% all-country average — while productivity gains lead at 10.3%.
Which jobs are most threatened by AI? New research maps the risks
GovAI and Brookings study finds 6.1 million clerical workers are both highly exposed to AI and least able to adapt. Women hold 86% of the most vulnerable roles.
UK Startups Are Choosing AI Over New Hires as Employment Costs Rise
New UK businesses generated an average of 2.7 jobs each last year — one fewer than when records began — as founders turn to AI and freelancers.
DWP Explores AI Chatbots for Universal Credit as Job Losses Mount
The Department for Work and Pensions is testing AI chatbots to support benefit claimants, even as AI-driven job losses accelerate across the UK economy.
Nvidia CEO Says AI Infrastructure Boom Will Create Jobs for Skilled Trades
Jensen Huang predicts six-figure salaries for plumbers and electricians as data centre construction accelerates to support AI development.
AI Still Far From Replacing Lawyers Despite Bar Exam Success, Research Shows
New benchmarks reveal LLMs score just 37% on complex legal tasks. Despite automation fears, law graduate employment hit record highs in 2024.
Companies Blame AI for Job Cuts—Critics Say It's a 'Good Excuse'
Firms from Salesforce to Lufthansa cite AI efficiency gains for layoffs, but academics argue companies are scapegoating technology to mask other business challenges.