Tag: Customer Service
9 articles tagged Customer Service
Citizens Advice wants a guaranteed right to a human, not a bot
The charity says AI chatbots in energy, banking and telecoms cost over half their users time or stress, and asks firms to guarantee customers can reach a person.
British Gas owner cuts 1,300 jobs, cites shift to chatbots
Centrica will axe 1,300 UK call-centre roles, with its chief executive arguing customers now prefer digital channels while unions blame AI investment.
DVLA deploying agentic AI and voice technology across customer services
The DVLA is integrating LLM-powered search and AI voice tools into its contact centre, which handles over one million customer interactions monthly.
AI Isn't Killing Travel Agents—It's Making Them Better
Despite 2,000% growth in AI-driven travel searches, forward-thinking agencies are using the technology to deliver faster, more personalised service.
