British Gas owner cuts 1,300 jobs, cites shift to chatbots
Centrica will axe 1,300 UK call-centre roles, with its chief executive arguing customers now prefer digital channels while unions blame AI investment.
Tag: Customer Service
7 articles tagged Customer Service
DVLA deploying agentic AI and voice technology across customer services
The DVLA is integrating LLM-powered search and AI voice tools into its contact centre, which handles over one million customer interactions monthly.
AI Isn't Killing Travel Agents—It's Making Them Better
Despite 2,000% growth in AI-driven travel searches, forward-thinking agencies are using the technology to deliver faster, more personalised service.
