TL;DR

Lorikeet, an Australian fintech providing AI concierge services for financial firms, has opened a London office to serve the EMEA market. Founded by former Stripe and Google Brain leaders, the company has raised over $50 million to date and already supports clients including Taptap Send, Airwallex, and Linktree.

What Happened

The London launch follows a $35 million funding round last year and several product releases. In late 2025, Lorikeet released Voice 2.0, which handles high-stakes customer support scenarios — refunds, remittances, and account changes — by accessing live data, coordinating with third-party systems, and resolving issues in real time.

Earlier this year, the company launched Coach, an AI co-worker for customer experience teams that reviews every support ticket (whether handled by humans, AI, or both), identifies why performance metrics change, and proposes fixes. With approval, Coach can implement changes automatically.

The EMEA expansion is led by general manager Robbie Tilleard, who previously worked at London-based scale-ups Fluidly (acquired by OakNorth Bank) and Multiverse.

Why It Matters

Tilleard framed Lorikeet’s approach against a common frustration: getting trapped in what he called a customer service AI “rage cage” where users can’t reach a human. “Lorikeet is the opposite of that,” he said. “Our AI resolves issues when it can, and hands over seamlessly when it can’t.”

The London team is already supporting clients including Juniper (Eucalyptus), Taptap Send, Metaview, and Carmoola. The move positions Lorikeet as another AI-powered customer service provider entering the UK financial services market, where demand for scalable support solutions continues to grow.

Looking Forward

Lorikeet’s London base will serve as its hub for EMEA partnerships. The company aims to help financial organisations scale customer service without compromising quality — a challenge that becomes more pressing as firms handle growing volumes of complex, cross-border transactions.