AI News — Page 80
The latest AI developments shaping UK business and technology
Airbnb Says a Third of Its Customer Support Is Now Handled by AI
Airbnb's custom AI agent handles roughly a third of customer support in North America, with global rollout planned and a target of 30% worldwide within a year.
IBM to Triple Entry-Level Hiring Rather Than Replace Workers With AI
IBM plans to triple its US entry-level hiring in 2026, rewriting junior roles to focus on tasks AI cannot handle such as customer engagement and output verification.
UK Champions AI for Growth and Jobs at India Summit
The UK delegation at India's AI Impact Summit will push for AI adoption in public services, announce £58m development funding, and promote UK-India tech partnerships.
UK to Fine AI Chatbot Makers That Put Children at Risk
AI chatbot providers face fines of up to 10% of global revenue or service blocking in the UK as the government moves to close Online Safety Act loopholes.
Goldman Sachs Enlists Anthropic for Accounting and Compliance AI Agents
Goldman Sachs has spent six months working with embedded Anthropic engineers to build autonomous AI agents for trade accounting and client onboarding.
AI Forecasting Model Targets NHS Resource Efficiency
University of Hertfordshire researchers develop an AI model using five years of NHS data to forecast healthcare demand and improve operational planning.
GPT-5 Follows the Law Better Than Human Judges, Study Finds
University of Chicago researchers found GPT-5 applied the legally correct outcome in 100% of test cases, compared to 52% for human federal judges.
UK to Tighten Online Safety Laws to Cover AI Chatbots
Keir Starmer warns tech companies that 'no platform gets a free pass' as government moves to bring AI chatbots under the Online Safety Act.
KPMG Partner Fined for Using AI to Cheat on Internal AI Test
A partner at KPMG Australia has been fined A$10,000 after using AI tools to pass an internal training course about using AI responsibly.
NPR Host David Greene Sues Google Over NotebookLM Voice
Longtime NPR host David Greene claims Google's NotebookLM podcast voice replicates his cadence, intonation, and speech patterns without permission.
Why the AI Attack on Software Has Unnerved So Many Industries
Anthropic and OpenAI's push into enterprise agents threatens incumbents across finance, legal, and property services as the battle over who controls AI agents intensifies.
AI Will Make Call Centre Agents 'Superheroes,' Not Unemployed, Says Industry CEO
UJET CEO argues AI's real value in call centres is eliminating clunky software, not replacing staff, as Gartner warns AI resolution costs may exceed human agents by 2030.
