AI News — Page 12
The latest AI developments shaping UK business and technology
British Gas owner cuts 1,300 jobs, cites shift to chatbots
Centrica will axe 1,300 UK call-centre roles, with its chief executive arguing customers now prefer digital channels while unions blame AI investment.
SAP finance chief says AI must move past chatbots to pay off
SAP's CFO says AI returns will come from governed data in core business processes, not general-purpose chatbots, warning frontier models are rarely the right tool.
AXA warns AI can't replace care as UK mental health slumps
AXA's annual report ranks UK mental health worst in Europe, with nearly half of people turning to AI tools and a quarter saying AI advice led to harmful behaviour.
AI is not yet lifting productivity, Barclays tells clients
Barclays analysts find the evidence linking AI adoption to stronger productivity remains weak, fuelling fears the trillions being spent may not pay off.
White House accuses China's Moonshot of stealing from Anthropic
A Trump tech adviser says China's Moonshot AI distilled capabilities from Anthropic's Fable model, escalating US-China tensions over AI intellectual property.