Anthropomorphism (AI)

The tendency to attribute human characteristics, emotions, or consciousness to AI systems when they are purely computational tools following programmed instructions. This psychological bias can lead businesses to overestimate AI capabilities, develop inappropriate trust relationships with AI systems, or make unrealistic expectations about AI decision-making. Understanding anthropomorphism helps organisations maintain realistic perspectives on AI limitations whilst leveraging these tools effectively. Business leaders should focus on AI systems' actual capabilities and constraints rather than projecting human-like qualities onto these sophisticated but non-conscious technologies.