Co-op Legal Services uses AI to score every probate adviser's calls
An OpenAI model rates more than 50 aspects of each customer call at Co-op Legal Services. A whistleblower calls it dystopian; the Co-op says it supports staff.
Tag: Workplace AI
11 articles tagged Workplace AI
UK Business and Trade Committee probes AI in the workplace
A House of Commons Business and Trade Committee inquiry into workplace AI signals tighter expectations on bias, transparency and human oversight for UK employers.
Young Leaders Want Personalised AI That Matches Their Communication Style
Google Workspace survey reveals workers aged 22-39 seek AI tools that reflect their individual tone and actively shape how they integrate technology into workflows.
Anthropic Reveals What 1,250 Professionals Really Think About Working with AI
New AI-powered interview tool uncovers how workers across industries are integrating AI, with scientists wanting partnership but struggling to trust it for core research.
