Six in ten UK shoppers would ditch AI agent after one slip
An ACI Worldwide survey finds 60% of UK consumers would abandon an AI shopping agent after a single mistake, with trust and accountability the key barriers.
Tag: Trust
8 articles tagged Trust
UK shoppers want AI buying help but distrust paid results
A Commerce and PayPal survey finds 64% of UK consumers keen on agentic shopping, yet 46% reject letting brands pay for preference in AI results.
EY says 74% of UK consumers use AI but trust still lags
An EY survey finds 74% of UK consumers used AI in the past six months, but only 14% are comfortable with fully autonomous agent-led AI systems.
98% of Market Researchers Use AI Daily, but 4 in 10 Say It Makes Errors
Market researchers report saving 5+ hours weekly with AI tools, yet 39% cite increased reliance on error-prone technology, revealing fundamental tension between productivity gains and trustworthiness.
