Rotherham NHS Trust cuts IT helpdesk calls 28% with AI agent
Rotherham NHS Foundation Trust has cut IT helpdesk call volumes by 28% after deploying an AI agent on Netcall's Liberty Converse platform, with 41% of queries now self-served.
Tag: Netcall
2 articles tagged Netcall
UHSussex AI assistant cuts NHS patient call waits from 30 minutes to under three
University Hospitals Sussex deployed Netcall's conversational AI assistant. Call wait times down 90%, abandonment down 75%, 1,500 queries a day handled digitally.
