Tag: DVLA

2 articles tagged DVLA

22 Jun 2026 THINK Digital Partners

The DVLA's AI-powered voice system has cut average call-navigation time from three minutes to 90 seconds, handling some of its 900,000 monthly calls.

24 Mar 2026 PublicTechnology

The DVLA is integrating LLM-powered search and AI voice tools into its contact centre, which handles over one million customer interactions monthly.