6 articles tagged customer experience
The greeting card company credits AI-powered design tools and personalisation features with driving increased customer spend and resolving a third of all customer queries.
Oliver Byers reveals how the airline uses ChatGPT Enterprise and Codex to accelerate software development, enhance customer service and build an AI-powered digital concierge.
AI-powered debt collection balances recovery rates with compliance and customer dignity through predictive scoring, personalised communication, and automated workflows.
CRED's Swamy Seetharaman discusses building AI-first experiences with OpenAI, achieving 98% resolution accuracy and 14-point CSAT improvement through conversational AI companions for India's most affluent consumers.
