Six in ten UK shoppers would ditch AI agent after one slip
An ACI Worldwide survey finds 60% of UK consumers would abandon an AI shopping agent after a single mistake, with trust and accountability the key barriers.
Tag: consumers
2 articles tagged consumers
UK shoppers embrace AI for prices but balk at payments
An ESW survey finds 48% of UK consumers welcome AI price comparison but only 26% are comfortable with AI-powered payments, with a sharp generational divide.
