Tag: Consumer Protection
19 articles tagged Consumer Protection
Citizens Advice wants a guaranteed right to a human, not a bot
The charity says AI chatbots in energy, banking and telecoms cost over half their users time or stress, and asks firms to guarantee customers can reach a person.
Metro Bank customer loses £14,244 to Claude credit fraud
The bank flagged a £90.90 transaction and was told it was not authorised, then let a further day of payments through before freezing the card.
CMA warns AI agents may push consumers toward worse deals
The UK's Competition and Markets Authority says agentic AI assistants risk manipulating consumer choices and prioritising their creators' commercial interests.
Jersey Investment Scam Uses AI-Generated Voice of Chief Minister
An investment scam targeting Jersey residents uses AI-cloned voice of the island's chief minister and fake news articles to lure victims into fraudulent schemes.
FCA Launches Long-Term Review of AI in Retail Financial Services
The UK financial regulator is examining how AI could reshape consumer relationships, market competition and regulatory frameworks, with recommendations due this summer.
AI Chatbots Giving Misleading Financial Advice, UK Research Warns
Popular AI chatbots including ChatGPT and Microsoft Copilot provide inaccurate tax advice and misleading money tips, Which? research reveals.
Real Estate Enters AI Slop Era with Fake Walk-Throughs and Hallucinated Features
AI-generated property videos, virtually staged furniture, and hallucinated architectural features are reshaping real estate listings, raising concerns about misleading home buyers.