Tag: chatbots
25 articles tagged chatbots
Citizens Advice wants a guaranteed right to a human, not a bot
The charity says AI chatbots in energy, banking and telecoms cost over half their users time or stress, and asks firms to guarantee customers can reach a person.
AI will answer 101 calls before a police handler picks up
Around four million non-police calls a year will be triaged by chatbot and redirected to councils or the NHS, with 15 forces already trialling it.
AI chatbots give false facts about 64% of UK retailers
Tests spanning 72,000 questions find ChatGPT, Gemini and Perplexity return false facts about most UK high street retailers, with smaller firms hit hardest.
Frequent AI chatbot users likelier to believe vaccine myths
A KFF poll finds US adults who often seek health advice from AI chatbots are more likely to believe vaccine falsehoods, even after controlling for other factors.
Using AI for financial advice? Experts urge caution
With 28 million UK adults using AI for personal finance, experts warn the tools make confident but costly errors and carry no accountability to users.
Friendlier chatbots more likely to back conspiracy theories, Oxford study finds
Oxford Internet Institute fine-tuned five major models — including GPT-4o and Llama — to be warmer. Result: 30% less accurate, 40% more likely to support false beliefs.
Priced-Out Britons Turn to AI Chatbots for Financial Advice
40% of Britons now use AI chatbots for financial guidance as human advisers increasingly reject clients with less than £50,000. Sky News tested ChatGPT, Copilot, and Gemini — and found significant gaps.
Oxford Study Finds AI Chatbots Give Inconsistent and Inaccurate Medical Advice
A University of Oxford study involving 1,300 people found that AI chatbots produce varied medical advice depending on how questions are worded, with users struggling to get useful guidance.
UK Government Explores Tougher Laws on AI Chatbots Over Child Safety Concerns
Technology Secretary Liz Kendall says ministers are examining regulatory gaps in the Online Safety Act that may leave some AI chatbots uncovered.