Rotherham NHS Trust cuts IT helpdesk calls 28% with AI agent
Rotherham NHS Foundation Trust has cut IT helpdesk call volumes by 28% after deploying an AI agent on Netcall's Liberty Converse platform, with 41% of queries now self-served.
1 article tagged AI Helpdesk
Rotherham NHS Foundation Trust has cut IT helpdesk call volumes by 28% after deploying an AI agent on Netcall's Liberty Converse platform, with 41% of queries now self-served.