AI News — Page 21
The latest AI developments shaping UK business and technology
Whitehall AI savings lie in the back office, not chatbots
Research suggests government AI savings come from back-office work, not automating citizen contact, with only 14% of people preferring AI to human interaction.
Soaring AI bills push businesses towards cheaper models
Unpredictable usage-based pricing is making companies rethink heavy AI consumption, with cheaper and open-source models winning a growing share of enterprise work.
Lancashire council says AI is giving social workers time back
Lancashire County Council says using Microsoft Copilot to draft case notes could save 225,000 hours a year, freeing social workers for face-to-face care — a vendor-published account.
UK workplace AI use doubles, but the gains cluster at the top
Google-backed research says UK workplace AI adoption has reached 73%, yet the career rewards concentrate among a 15% 'trailblazer' minority, exposing a widening skills gap.
Apple speeds up security patches as AI quickens attacks
Apple is releasing iOS security fixes earlier than usual, breaking with its bundled-update habit because AI is helping attackers build hacking tools faster.
British American Tobacco to cut 5,500 jobs in AI overhaul
FTSE-100 group British American Tobacco is cutting 5,500 jobs and moving a further 3,500 roles to partners as its AI-focused Fit2Win programme accelerates.
Central bankers warn AI boom risks a financial crash
The Bank for International Settlements has warned that debt-fuelled spending on AI data centres and opaque financing could trigger a financial meltdown.
Morrisons credits AI and data push for £940m in savings
Morrisons boss Rami Baitiéh says the supermarket's expanded use of data and AI has delivered £940m in savings over three years without hurting customer experience.
Six in ten UK shoppers would ditch AI agent after one slip
An ACI Worldwide survey finds 60% of UK consumers would abandon an AI shopping agent after a single mistake, with trust and accountability the key barriers.
Zoom partners with Anthropic and invests in Claude maker
Zoom will use Anthropic's Claude to build customer-facing AI products, starting with its Contact Center, and Zoom Ventures has invested in the AI firm.