TL;DR

Lloyds Banking Group has launched an AI Academy to provide training for all 67,000 employees, regardless of role or expertise. The bank is targeting 100 percent AI literacy by 2026, with learning tailored to different roles from AI users to builders and leaders.

Universal AI Training

The AI Academy will run from January 2026, featuring bite-sized content available through the bank’s internal learning platform. All employees will start by completing a short module on Working with AI Responsibly, ensuring safe and ethical use aligned with group standards.

Learning includes interactive modules, short courses, articles, podcasts and opportunities for community learning. The content is tailored to different ways staff use AI, with pathways for AI Users, AI Leaders, Builders and Enablers.

“Scaling AI is about getting real use cases into production so we can simplify processes for colleagues and deliver more personalised services for customers,” said Ron van Kemenade, Group Chief Operating Officer at Lloyds Banking Group.

Building Foundations for Innovation

The initiative reflects Lloyds’ systematic approach to AI adoption. “By investing in the skills of our people, we can do this responsibly and at pace, improving service today and building the foundations to scale new innovations in the future,” van Kemenade added.

This follows several AI-related announcements from Lloyds, including embedding an AI financial assistant into their mobile app and running a Data and AI Summer School for employees in 2025.

Looking Forward

For UK organisations considering workforce AI training, Lloyds’ approach demonstrates the value of universal baseline training combined with role-specific pathways. The emphasis on responsible use and ethical standards from the outset provides a model for building AI literacy while maintaining appropriate governance. The targeting of 100 percent literacy suggests AI skills are becoming as fundamental as digital literacy.